Global cPanel License Update Failures

Incident Report for BeDot Media Group

Resolved

This incident has been resolved.
Posted Jul 08, 2026 - 22:42 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 08, 2026 - 22:35 UTC

Investigating

Symptoms
The cPanel license is unable to be refreshed. License checks will timeout, or stall when manually attempted.

/usr/local/cpanel/cpkeyclt
Updating cPanel license...


Cause
There is an on-going issue with the cPanel Licensing servers that is actively being reviewed. Once further information is available, we will update this article.

5:07PM CST - Begin mitigation roll out
4:56PM CST - Root cause found, begin plan for mitigation
4:16PM CST - Issue initial reported


Resolution
There is currently no resolution.

Once the issue with the license servers has been resolved, no further action should be required. cPanel will automatically continue to perform a license check, and thus will fetch a valid license when available.
Posted Jul 08, 2026 - 22:05 UTC
This incident affected: Billing System, Mailservers, UK Shared Hosting, UK Dedicated Servers, US Shared Hosting, and US Virtual Servers.